Products & Supplements
Q1. What products are available at Power Fuel Nutrition?
We offer a range of sports nutrition and wellness supplements, including Whey Protein, Mass Gainers, Pre-Workout supplements, Creatine, BCAA, Vitamins, and other nutritional products. You can browse our product categories to find the options that suit your fitness goals.
Q2. How do I choose the right supplement for my fitness goals?
It depends on your goals, daily diet, training routine, and nutritional requirements. Whey Protein can help you meet your daily protein needs, while Mass Gainers are designed to provide additional calories and nutrients. Pre-Workout supplements and Creatine serve different purposes, so check the product details before making a choice.
Q3. Can beginners use Power Fuel Nutrition products?
Some supplements may be suitable for beginners, depending on the product and individual needs. We recommend reading the label, following the usage instructions, and consulting a qualified healthcare professional or nutritionist if you are unsure which supplement is right for you.
Q4. How should I use my supplements?
Follow the serving size, preparation instructions, and recommended usage mentioned on the product label. Avoid exceeding the recommended serving. If you have any medical conditions or take medication, consult a healthcare professional before using a supplement.
Product Authenticity & Quality
Q1. How can I check whether my Power Fuel Nutrition product is authentic?
Use the product authentication feature available on our website, where applicable, and follow the verification instructions provided. You can also check the packaging, seal, batch details, and expiry information. If anything seems unusual, contact our customer support team before using the product.
Q2. What should I do if my product arrives damaged or the seal appears tampered with?
Please do not use the product if its seal appears tampered with. Take clear photographs and record an unboxing video, if possible. Contact our support team as soon as possible with your order details so we can review the issue. If the package appears tampered with at delivery, we recommend refusing the shipment where possible.
Q3. Where can I find the expiry date and usage instructions?
You can find the relevant product information on the packaging. Please check the expiry or best-before date, serving instructions, ingredients, and storage recommendations before use.
Orders & Delivery
Q1. How can I place an order on your website?
Browse our products, select your preferred product and available options, and add the item to your cart. Proceed to checkout, enter your delivery details, select an available payment method, and complete your order.
Q2. How can I check my order status?
Use the order details or tracking information provided to you after your purchase, where available. If you need help locating your order, contact our support team with your order number.
Q3. What should I do if my order is delayed?
If your order has not arrived within the expected delivery period, contact our support team with your order number. We will help you check the available shipment information and guide you on the next steps.
Q4. Can I change my shipping address after placing an order?
Please contact our support team as soon as possible if you need to update your shipping address. Address changes depend on the order’s processing and dispatch status, so we cannot guarantee that every request can be accommodated.
Cancellations, Returns & Refunds
Q1. Can I return a product after delivery?
Orders are generally non-returnable. However, requests involving damaged, expired, or incomplete orders may be considered under our return policy. Please report the issue within 24 hours of delivery and keep the product seal and serial code intact.
Q2. What should I do if I receive the wrong product or an incomplete order?
Contact our support team within 24 hours of delivery. Share your order number, photographs of the package and received items, and an unboxing video. Our team will review your request and guide you through the resolution process.
Q3. How do I cancel an order?
Contact our support team as soon as possible to request cancellation. If your order has not yet entered processing or approval, cancellation may be possible. Once an order has progressed further, cancellation may not be available.
Q4. How long does a refund take?
If your cancellation or return request is approved, the refund will be initiated according to the applicable policy. Bank refunds generally take around 3–5 business days after processing, although the actual time may depend on your payment provider.
Payments & Pricing
Q1. What payment methods can I use?
You can pay using the payment methods displayed at checkout, which may include eligible credit and debit cards, UPI, and net banking.
Q2. Are the prices shown on the website inclusive of GST?
Yes, product prices displayed on our website are inclusive of GST, as indicated in our current pricing policy. Please review the final checkout amount for the complete order total.
Q3. Is online payment safe?
Please complete payments only through the payment options provided on our official website. Never share your card PIN, OTP, or banking password with anyone claiming to represent our team.
Contact & Support
Q1. How can I contact Power Fuel Nutrition?
You can reach our customer support team using the following details:
Phone: +91 9259 479 150
Email: info@powerfuelnutrition.in
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM