Frequently Asked Questions
Returns & Refunds
What is the general return policy?
Ordinarily, orders are considered non-returnable. However, exceptions are allowed for specific circumstances, including receiving a damaged product, an incomplete order, or an expired item. However, customers are advised to reject the delivery if they notice any tampering with the package during shipping. Returns are only permitted under specific circumstances, which include:
- Receipt of a damaged product
- Receipt of an incomplete order
- Receipt of an expired product
To initiate a return, customers must adhere to the following conditions:
a. Requests for returns must be made within 24 hours of receiving the product.
b. Customers are required to record a video while unboxing the package.
c. The integrity of the product seal and serial code must be maintained; any evidence of tampering is not allowed
Should Power Fuel Nutrition approve the return request, customers can expect a full refund, which will be processed within a reasonable timeframe, usually within 3-5 business days for bank remittance. It’s important to emphasize that Power Fuel Nutrition holds the right to conduct an investigation upon receiving a return concern. Customers should be aware that Power Fuel Nutrition decision regarding returns is considered final, and no disputes will be entertained in relation to such decisions
What should I do if I receive a damaged item, the wrong product, or missing units in my order?
In the case of receiving a damaged product, an incomplete order, or an expired item, you can request a return within 24 hours of receiving the product. Recording an unboxing video is mandatory, and the product seal and serial code must not be tampered with. Power Fuel Nutrition will conduct an investigation if necessary. If your return request is approved, a full refund will be processed within a reasonable timeframe.
Cancellations & Modifications
What is Power Fuel Nutrition Cancellation Policy?
Power Fuel Nutrition Cancellation Policy adheres to the following standard operating procedures: If a cancellation request is received by Power Fuel Nutrition and the order has not yet undergone processing or approval, the order will be promptly cancelled, and the full amount will be refunded to the user. The refund is typically processed within a reasonable timeframe, usually within 3-5 business days for bank remittance.
What should I do if I receive a damaged item, the wrong product, or missing units in my order?
In the case of receiving a damaged product, an incomplete order, or an expired item, you can request a return within 24 hours of receiving the product. Recording an unboxing video is mandatory, and the product seal and serial code must not be tampered with. Power Fuel Nutrition will conduct an investigation if necessary. If your return request is approved, a full refund will be processed within a reasonable timeframe.
Payment Related
What are the modes of payment available for Avvatar?
You can place your order via Internet banking and Credit/Debit cards.
How do I pay using a Credit/Debit card?
Credit Cards: We gladly accept payments made using Visa and MasterCard credit cards. When making a credit card payment at checkout, please provide your card number, expiry date, and the three-digit CVV number located on the backside of your card. After entering these details, you will be directed to the bank’s page to input the online 3D Secure password for enhanced security. Debit Cards: For added convenience, we also accept payments made using Visa and MasterCard debit cards. When using your debit card at checkout, please provide your card number, expiry date (optional for Maestro cards), and the three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page, where you can enter your online password (issued by your bank) to complete the payment process.
We also offer UPI and net banking as payment methods for your convenience.
Is it safe to use online payment methods on your website?
At our platform, we prioritize the security and ease of your payment experience, ensuring your transactions are protected and hassle-free.
Is the price of the product inclusive of GST
Yes, the products are inclusive of GST.